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1. Where can I change my email, password & name?
- Sign in to your artist or listener account.
- Then click on the "Account Admin" tab.
- Click on "Update Your Account" button.
2. When are the stats for each band page updated?
Stats are update each night.
3. How does an artist get featured on the home page?
Artists featured on the iSOUND homepage are a combination of artists from our label partners and staff picks.
You may also get featured for free by logging into your artist account and clicking on the "Main Feature" link in the Promo Tools section and following the instructions there.
4. How do I cancel my Loud Artist or Download Sales service?
- Email us at

Include: Your artist name.
Include: The service you want to cancel (i.e. Loud Artistâ„¢ or Download Sales)
Please also help us out by giving a short explanation of why you are cancelling.
We appreciate your feedback and take all suggestions into consideration to improve our services.
- 2. Confirm Request.
Once we receive your email we will email you back with instructions to confirm your request.
Note: This is to confirm that the request is actually coming from the account owner.
5. How does an artist get a Sound Choice spot?
Our Sound Choice section is based on music and artist site quality.
Our Loud Artists get priority in selection for our Sound Choice section.
Selecting from our Loud Artists 1st helps us to pick artists who are serious about getting their music heard.
6. How are the top 100 artists selected?
The top 100 signed and unsigned artists are based on the number of visitors each artist received on the previous day.
The more unique visitors that each artist receives, the higher the rank in the countdown.
Both countdowns are updated each day and reflect visits of the previous day only.
7. How are the song ratings determined?
Song ratings are a combination of listener ratings and our editors ratings.
8. When I or a fan rates a song, why doesn't it show up?
Your song must be rated by our editors 1st or several unique listeners before a rating will show up.
This is to prevent ratings from being skewed by "vote stacking."
9. How do I change my artist name?
Login to your artist account and click on the "Artist Info" section.
Then click on the [Change Name] option listed next to your artist name.
Follow the instructions from there.
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